--- title: Is your internal personnel and sales force adequately trained? And your pharmacovigilance staff? description: Trained personnel play a vital role in ensuring medicinal safety in the animal health business. To achieve this, companies must focus on two primary goals. image: https://blog.pqegroup.com/hubfs/Vet%20Questions_4.jpg --- [![Logo PQE Group - azzurro - 2024](https://blog.pqegroup.com/hs-fs/hubfs/Logo%20PQE%20Group%20-%20azzurro%20-%202024.png?width=2000&height=721&name=Logo%20PQE%20Group%20-%20azzurro%20-%202024.png "Logo PQE Group - azzurro - 2024")](https://www2.pqegroup.com) - [Home](https://www2.pqegroup.com/) - [Industry](https://www2.pqegroup.com/industry/) - [Pharma & API](https://www2.pqegroup.com/pharma-api/) - [Medical Device](https://www2.pqegroup.com/medical-device/) - [Biotech](https://www2.pqegroup.com/biotech/) - [Startup](https://www2.pqegroup.com/startup/) - [Veterinary](https://www2.pqegroup.com/veterinary/) - [Services](https://www2.pqegroup.com/services/) - [Data Integrity](https://www2.pqegroup.com/data-integrity/) - [Digital Governance](https://www2.pqegroup.com/digital-governance/) - [Engineering](https://www2.pqegroup.com/engineering/) - [Commissioning, Qualification and Validation (CQV)](https://www2.pqegroup.com/commissioning-qualification-validation/) - [Quality Compliance](https://www2.pqegroup.com/quality-compliance/) - [Laboratory Excellence](https://www2.pqegroup.com/laboratory-excellence/) - [Regulatory Affairs](https://www2.pqegroup.com/regulatory-affairs/) - [Audits](https://www2.pqegroup.com/audits/) - [Training](https://www2.pqegroup.com/training/) - [Clinical Research](https://www2.pqegroup.com/clinical-research-services/) - [Pharmacovigilance](https://www2.pqegroup.com/pharmacovigilance/) - About - [About Us](https://www2.pqegroup.com/about/) - [ESG](https://www2.pqegroup.com/about/csr/) - [Women in STEM](https://www2.pqegroup.com/about/women-in-stem/) - Resources - [News & Press](https://www2.pqegroup.com/news/) - [Webinars](https://www2.pqegroup.com/webinars/) - [Blog](https://blog.pqegroup.com/) - [Careers](https://www2.pqegroup.com/careers/) - [Contact Us](https://www2.pqegroup.com/contact-us/) ![](https://blog.pqegroup.com/hubfs/blank-user.png) Leonardo Giraudo Pharmacovigilance Compliance Expert @PQE Group # **Is your internal personnel and sales force adequately trained? And your pharmacovigilance staff?** [Pharmacovigilance](https://blog.pqegroup.com/tag/pharmacovigilance) ## Abstract Trained personnel play a vital role in ensuring medicinal safety in the animal health business. To achieve this, companies must focus on [two primary goals](https://blog.pqegroup.com/ra-phv/personnel-and-sales-force-and-pharmacovigilance-staff-training#personnel): safety and efficacy of their products. Personnel involved in veterinary pharmacovigilance activities should receive initial and ongoing training to fulfill their roles and responsibilities effectively. [Collaboration](https://blog.pqegroup.com/ra-phv/personnel-and-sales-force-and-pharmacovigilance-staff-training#fundamentals)between quality assurance and pharmacovigilance staff is crucial in defining training needs, developing a training plan, and monitoring its efficacy. Different staff members require [varied levels](https://blog.pqegroup.com/ra-phv/personnel-and-sales-force-and-pharmacovigilance-staff-training#requirements) of pharmacovigilance training, with non-Pharmacovigilance staff focusing on basic concepts and recognizing adverse events, while pharmacovigilance staff should receive in-depth training on applicable regulations and guidelines.  #### Trained personnel helps to guarantee medicinal safety  As a company that works in the **animal health** business, the **safety** and **efficacy** of the products that you are marketing are your two primary goals. In order to guarantee that you are able to manage these goals correctly you need appropriately **qualified** and **trained personnel**. All personnel involved in **veterinary pharmacovigilance activities** should receive initial and continued training related to their role and responsibilities. It is essential that all personnel that might have contact with the general public, internal or external to the company, know that a Validation Master Plan (VMP) can reveal **adverse events** and that this information must be collected in order to manage that product’s safety.  #### Training fundamentals for a good pharmacovigilance system In order to guarantee and maintain an adequate level of competencies, your quality assurance and pharmacovigilance staff must work together to define  the **training needs**, develop a **training plan** and **monitor** the efficacy of the training that has been done. The personnel can be divided in two macro-areas: The **Pharmacovigilance** staff, such as technical, clinical, regulatory affairs and audit staff, and **non-Pharmacovigilance** staff, such as sales and marketing staff.  #### Different pharmacovigilance training requirements for different staff  Your **non-Pharmacovigilance staff** must be trained primarily on the basic concept of pharmacovigilance. It is not necessary to delve deeply inside the guidelines and regulations, but these staff members need to recognize any **Suspect Adverse Event**. Your **Pharmacovigilance staff** must be trained deeply on pharmacovigilance applicable regulations and guidelines. Following the introduction of a new regulation and new guidelines, it is expected that all relevant personnel have been trained appropriately. An evaluation of their competences can be a good source of information on what training is needed in order to support the continuous improvement of their relevant skills. Remember to properly train your staff on your procedures and the guidance; in addition, your service provider, Local Representative and commercial partners can, and should, be involved in adverse event management.    ###### Bibliography  *COMMISSION IMPLEMENTING REGULATION (EU) 2021/1281 of 2 August 2021 laying down rules for the application of Regulation (EU) 2019/6 of the European Parliament and of the Council as regards good pharmacovigilance practice and on the format, content and summ.* (2021). Bruxelles: Official Journal of the European Union.  *EMA/595115/2021 Guideline on veterinary good pharmacovigilance practices (VGVP) Module: Pharmacovigilance systems, their quality management systems and pharmacovigilance system master files.* (2021). Amsterdam: EMA.    [« #3](https://blog.pqegroup.com/ra-phv/quality-management-system-supporting-pharmacovigilance-processes-activities-inspection)                              [#5 »](https://blog.pqegroup.com/ra-phv/veterinary-medicinal-product-information-in-compliance-with-qrd-version-9.0) ![Vet Questions_4](https://blog.pqegroup.com/hubfs/Vet%20Questions_4.jpg) ## Want to know more? Visit our [Veterinary](https://www2.pqegroup.com/veterinary/) dedicated page **Bring your product into the next generation.** Risking inspection failures is a cost no company can afford: get in touch with us and learn more together with our experts. [Connect with us](https://www2.pqegroup.com/contact-us/) #### More on this topic [Pharmacovigilance ![AI in Pharmacovigilance: Human Oversight as a Cornerstone](https://blog.pqegroup.com/hubfs/AI%20in%20Pharmacovigilance_Blog-1.webp)](https://blog.pqegroup.com/pharmacovigilance/ai-in-pharmacovigilance-human-oversight-as-a-cornerstone) 21 Apr 2026 ## [AI in Pharmacovigilance: Human Oversight as a Cornerstone AI is transforming pharmacovigilance. Learn why strong human oversight remains essential to ensure patient safety and regulatory compliance.](https://blog.pqegroup.com/pharmacovigilance/ai-in-pharmacovigilance-human-oversight-as-a-cornerstone) [Pharmacovigilance ![EMA's 2025 Benefit-Risk Guidelines: Impact on Veterinary Medicine](https://blog.pqegroup.com/hubfs/New%20Veterinary%20Regulation%20EMA_Blog.jpg)](https://blog.pqegroup.com/pharmacovigilance/emas-2025-benefit-risk-guidelines-impact-on-veterinary-medicine) 26 Feb 2025 ## [EMA's 2025 Benefit-Risk Guidelines: Impact on Veterinary Medicine Discover what the EMA’s updated benefit-risk guidelines for veterinary medicine mean in 2025 and how they impact manufacturers, veterinarians, and farmers.](https://blog.pqegroup.com/pharmacovigilance/emas-2025-benefit-risk-guidelines-impact-on-veterinary-medicine) [Pharmacovigilance ![Post-Brexit UK Pharmacovigilance for European Veterinary Businesses](https://blog.pqegroup.com/hubfs/Post%20Brexit%20PV%20Vet_Blog%20Banner.jpg)](https://blog.pqegroup.com/pharmacovigilance/post-brexit-uk-pharmacovigilance-for-european-veterinary-businesses) 21 Jan 2025 ## [Post-Brexit UK Pharmacovigilance for European Veterinary Businesses Key post-Brexit UK regulations for European veterinary businesses: compliance, registration, and pharmacovigilance](https://blog.pqegroup.com/pharmacovigilance/post-brexit-uk-pharmacovigilance-for-european-veterinary-businesses) ![new PQE logo white tagline](https://blog.pqegroup.com/hubfs/new%20PQE%20logo%20white%20tagline.png) ISO 9001 Certified compliance services provider since 1998.   ![Logo ISO 9001](https://blog.pqegroup.com/hs-fs/hubfs/Logo%20ISO%209001.png?width=125&name=Logo%20ISO%209001.png)   - Discover PQE - [Work with PQE](https://www2.pqegroup.com/careers/) - [Locations](https://www2.pqegroup.com/contact-us/#locations) - [About](https://www2.pqegroup.com/about/) - [Blog](https://blog.pqegroup.com/) - Useful Links - [Privacy Notice](https://www2.pqegroup.com/privacy-notice/) - [Cookie Policy](https://www2.pqegroup.com/cookie-policy/) - [Model of Organization](https://www2.pqegroup.com/model-of-organization/) - [Ethical Code](https://www2.pqegroup.com/ethical-code/) English - [English](https://blog.pqegroup.com/ra-phv/personnel-and-sales-force-and-pharmacovigilance-staff-training) - [Español - España](https://blog.pqegroup.com/es-es/regulatory-affairs-farmacovigilancia/formacion-del-equipo-de-ventas-y-de-farmacovigilancia) - [Español - México](https://blog.pqegroup.com/es-mx/asuntos-regulatorios-farmacovigilancia/capacitacion-del-equipo-de-ventas-y-de-farmacovigilancia) - [Português - Brasil](https://blog.pqegroup.com/pt-br/assuntos-regulatorios-farmacovigilancia/seu-pessoal-interno-e-de-vendas-estao-adequadamente-treinados-e-sua-equipe-de-farmacovigilancia) CHANGE LANGUAGE Copyright **2024** | Proudly powered by **PQE Group Creative Team** [LinkedIn](https://www.linkedin.com/company/pqe-group) [![twitter](https://blog.pqegroup.com/hubfs/twitter-w.png) Twitter](https://twitter.com/PQEGroup) [Facebook](https://www.facebook.com/PQEGroup/) [Instagram](https://www.instagram.com/lifeatpqe) [YouTube](https://www.youtube.com/c/PQEGroup) [Xing](https://www.xing.com/pages/pqegroup)