The industrial revolution we are experiencing, strongly linked to Information & Communications Technologies (ICT) and the Internet economy, is characterized by 4.0 technologies and redefines the way of production. If we add to this the continuous change of business models, the boundaries between organization, technologies and the outside world become increasingly blurred, generating a highly indeterminate environment.
Digitizing the company by reviewing internal processes is the challenge facing many companies with a global market.
To the contrary, what we find in the market is that systems are often underused. The degree of satisfaction with IT integration among users is generally low, and the main topic discussed is that users ‘should work for the system instead of receiving any help for daily activities.’